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Not all scanning devices will be associated with an app. This step is only recommended if you know precisely what app you use to operate the scanner on your computer. Go to the Applications folder on your computer and delete any existing scanning apps. Some scanning devices, such as HP models, include a scanning app.
The scanner should be ready to use when it has a green dot under the device name. If not, use the plus in the Printers & Scanners menu to add it manually. At this point, it may reinstall itself automatically. Click on the scanner name and then click the minus to uninstall that scanner. You may have one or more scanners present. Look for the scanner that is not working on the list provided. Visit your computer’s System Preferences and click the Printers & Scanners option. #Hp cannot enable scan to computer mac install
If there is an applicable update, download it and install using the instructions from your manufacturer.
Visit the website of your scanner manufacturer and search using your device model number. #Hp cannot enable scan to computer mac update
If there is no update available, move to the next step. Install any pending updates that match your scanner make and model.
Visit the App Store and click “Updates.” An alternative method is to click the Apple icon, then About this Mac, and then click the Software Update button. #Hp cannot enable scan to computer mac mac os
Start by checking for newer versions of your scanner’s software that are compatible with your Mac OS 10.10 operating system. Follow these instructions in order, and stop at any point if the scanner starts working again. If you know everything is connected and has power, there are more advanced troubleshooting steps that you can take.
#Hp cannot enable scan to computer mac mac os x
If none of these steps get your scanner working again, there could be another issue impacting your computer and device ensuring you cannot scan after upgrading to Mac OS X 10.10. Lights on the device will often blink if there is a connectivity issue, or you can try printing a test page from your computer to ensure the device is working if it is a print/scan model.
Ensure the link to the scanning device and computer, wired or wireless, is functioning. Check the power connection to ensure the device is turned on. If there are any blinking lights on the printer, it may not have ink or paper. If you are scanning to print, check to make sure the printer/scanner has ink and paper. Troubleshoot Scanning Issues on Mac OS Yosemiteīefore you get frustrated with a scanner that’s not working, start with a few connection checks between the computer and the scanner. The good news is that with a few at-home troubleshooting tips, you can get your scanner back online. This issue impacted scanners from all major manufacturers, including HP, Canon, Epson, and Lexmark. In some cases, such as with the operating system update to Mac OS X Yosemite, there was a known issue with many printer/scanner devices, and users cannot scan after the update. In most cases, software updates can be set to schedule automatically without any work on your part. One of the things that Mac users like best is the simplicity and expectation that everything will “just work”. Things to Try If You Cannot Scan After Upgrading to Mac OS X 10.10 Driver Support/ knowledgebase/ Things to Try If You Cannot Scan After Upgrading to Mac OS X 10.10. It will not work either from the laptop side or from the printer control panel. Thus I am concerned-very disappointed-as to why I may not enable and use the HP "Scan to Computer" utility. In addition, using the *Apple* Settings menu, selecting "Printers & Scanners", and proceeding through the "Scan" routine, I may acquire a successful scan (placed as a "jpg" file in the "Pictures" folder). N.b., we have been able to print using this printer, over Wi-Fi, easily, since purchase and installation on 8/28/16. Upon running the executable, I received the message (in part) "Device is in an error state and cannot be flashed because of this." I then proceeded to the HP support website and downloaded the appropriate firmware updater. Please download and install the latest HP recommended software.". I received the message (in part), "The HP software required for Scan to Computer could not be located on this computer. I tried to enable Scan to Computer using the Settings in the HP Utility app.